Store policies
Refund & returns policy
Applicable to Tier Compare and every ShopifySys theme demo using this storefront. Merchants replace this copy in Shopify Admin → Settings → Policies.
Return window
Most items may be returned within 30 days of delivery in unused condition with original tags/packaging. Final-sale, personalized, and intimate-apparel items (where hygiene seals are broken) may be excluded.
How to start a return
Email support with your order number and items to return. We’ll send a return authorization and instructions. Unauthorized returns may be refused.
Refunds
Approved refunds are issued to the original payment method within 5 · 10 business days after we receive and inspect the return. Shipping fees are non-refundable unless we shipped an error.
Exchanges
Size or color exchanges depend on stock. We’ll offer a store credit or new order when an exchange isn’t available.
Damaged or incorrect items
If you receive a damaged or wrong item, contact us within 7 days with photos. We’ll arrange a prepaid return or replacement at no cost to you.
Last updated for demo · Customize before go-live · About the brand